Mrs. Z (that's Mrs. Zed, for you Americans)

"She's a bit demanding. You have to know when to say no," she warned me.

She was speaking of Mrs. Z, her former neighbour. Having been entirely to slow in coming up with a reasonably believable excuse, I had just agreed to shovel snow for Mrs. Z.

After the first snowfall, I dutifully knocked on Mrs. Z's door. After several moments, the door creaked open and a short, solid, old woman with striking light-blue eyes could be seen through the crack.

"Oh, my dear, are you John?" Her voice was slightly shrill and she had an accent that I could not quite place.

I confirmed that I was, in fact, John.

"Come in, Come in, I must explain to you how to remove the snow," her hair was grey and white with tinges of light brown.

I leaned my shovel against the wall, not quite sure how complicated snow removal could be.

Mrs. Z first explained that she had been a widow for twenty years, her light-blue eyes looking slightly sad. She was Latvian, her husband had liked to shoot at targets for sport, did I? She was worried about young people breaking into her home, her son lived in Toronto. She explained that the neighbours, who were renting from the woman who had first recommended me for the job, were "nice, but liked to play boom-boom music."

"Please, my dear," she said, "take off your hat."

I took off my touque.

I must explain, that at this point in my young life I had allowed my curly hair to form into dreads. I thought they were rather cool.

"Oh, my dear," she exclaimed, touching a hand to her cheek, "you are wearing the hair, I see the black people wearing this hair. Why are you wearing your hair like this?"

"I like it," I explained.

She did not seem satisfied with my answer, her wrinkles crinkling as her light blue eyes searched my face. When no further explanation came, she moved on to describe her husband's snow shovel.

"I have a snow shovel," I stated.

"Oh yes! I know, my dear, but for scraping the ice you will need this shovel," she nodded gravely, "I am worried about ice, my dear, because I cannot fall down."

"My shovel will scrape the ice, and I don't think there is any today," I reassured her.

"Oh no, my dear, your shovel is plastic. My husband used a metal shovel and he attached some metal to the end so it scrapes very well," she gestured behind her, "I will get you this shovel, don't worry, my dear."

I felt I could not dishonour the hard work her husband had put into making the perfect shovel.

I waited, her house smelled of fish, the air was warm and slightly moist. She emerged several minutes later bearing a red shovel with a grey piece of aluminum welded to the end.

"That's a nice shovel," I commented, not really liking it all that much.

"Thank you, my dear, my husband made it."

I started reaching for the shovel.

"Oh, my dear!" she laughed, "You are rushing so. I have yet to explain how the snow is to be shovelled."

I nodded, "Oh, okay."

She beckoned towards the window, pointing to her porch, "After you shovel, you must sweep . . ."

"Sweep?"

"Oh, my dear, I will give you a broom," she patted my arm, "You must sweep the porch all along the edges so there is no snow. If the snow melts and freezes it will make ice and I cannot fall."

"So, my dear," she continued, "You must, you must clear the snow all along my pathway. I need a clear path to the sidewalk. Sweep this path after you shovel. Do you understand?"

I nodded.

"You see behind my porch," she arched her hand to indicated the area hidden from our view, "You must remove the snow from this area and put it," she pushed her hands forwards like a bulldozer, "put it to the other side."

"But," she raised her eyebrows seriously, "this pile on the other side of my walk cannot be too tall. I must be able to see the sidewalk."

I began putting my touque back on, as a signal that I was ready to begin shovelling the snow.

"Are you listening, my dear?" she tapped the glass, peering at me seriously with those light blue eyes, "make sure the catchbasin is clear."

"Make sure what?"

"My dear, the catchbasin, on the side of the sidewalk, needs to be clear so that when the snow melts it can travel into the catchbasin."

"The getchbayysun?"

"Yes, my dear, the catchbasin."

"I will remove the snow from the getchbayysun." I was still completely unsure as to what a getchbayysun might be.

"Good," she smiled in satisfaction, "now, on the other side of my driveway, you must not throw the snow onto the lawn of the neighbour, you understand?"

"I can't throw the snow on the neighbour's lawn?" I queried incredulously.

"Yes, my dear, there is a hydro line there. My neighbour, he is not a nice man, he becomes angry when the snow is put there. The city will make him pay the money to remove the snow if something goes wrong with the hydro," she shook her head.

I immediately thought he was, perhaps, a liar. "No snow on that side," I repeated, wondering how this would work logistically.

"Also, remove the snow from in front of the gate so that I can open it to go to my patio."

"Your patio?"

"Oh, yes my dear, the patio must be cleared of snow and ice because I must go to my compass and laundry line."

"Your compass?" I must have been hearing wrong.

She looked at me in surprise, "Your mother, she doesn't have a compass?"

"In the back yard?" I asked, frowning.

"I put my veg-e-tab-les in the compass," she said, "it is good for the soil."

"Oh, yes, we have a compost," I smiled.

She smiled back, but she didn't seem to believe me, her eyes peering at me with careful calculation, "Yes, a compass is very good, I put fish in there as well."

"Now, I will need a pass from the patio to the compass and the laundry line. Also, the window wells must be cleared from the snow so that the damp does not come through the wall," she held my arm as she spoke, the shovel still in her other hand.

I began rubbing my forehead vigorously, a habit I engage in when I am overwhelmed, annoyed, or frustrated.

"But don't worry, my dear," she seemed to perceive my state of mind, "I will explain this to you again after you finish the front."

I noticed a crumb on her chin.

When I finally stepped outside, I used the metal shovel for all of two minutes before it's inability to actually scoop the snow made me thrust it aside. Then, using my plastic shovel, I heaped snow on her neighbour's lawn, vainly searched for the getchbayysun, and piled the snow onto her lawn to a prohibitive height.

"My dear, my dear," she called from the door, "You must flatten this snow in the pile on my lawn. Have you shovelled the sidewalk my dear? What about the catchbasin?"

I carried out her instructions, until she felt the need to take a tour of the work site in order to offer more helpful hints to improve the snow removal.

"My dear, my dear, the snow on my lawn is still too high, you must shovel it to the centre."

I offered a weak objection but tired of her explanation. Eventually I just shovelled the pile into a more even distribution onto her lawn in order to avoid further lectures on the dangers of melting snow.

"My dear, you did not sweep this path to the sidewalk."

I bit my lip, scratching my forehead vigorously.

"I can sweep it tomorrow, my dear," she offered suddenly.

"My dear, you did not open the catchbasin!" - Apparently, a getchbayysun is a storm drain.

After the final inspection she finally called out, "Okay, my dear, you must walk through the house to go to the patio now."

I had arrived at her house at 4:30. When I had finally finished her patio, it was 7:30, I was hungry, cold, and annoyed.

"Thank you very much, my dear," she said as I stood in the kitchen.

"When did you start?" she asked, "how long did you work?"

I frowned, I guess I hadn't started until 5:30 but that was because I listened to an hour of instructions. "Uuh, two hours?"

"How much do I owe you?"

I glanced at my watch, at her clock, at the rows of vitamin capsules on her table. I looked at her light blue eyes, what can you charge an old widow for two hours of work? "ten dollars."

"I will give you eleven," she said, her voice swelling with pride at her generosity.

"Thank you," I mumbled as I fingered the change. She had given me five two dollar bills, bills which had already been out of circulation for about three years at this point.

"You will come next time it snows?" she asked.

"Yes," I said, "I'll be here."